Comprised of former retail executives and pioneering process innovators, the SMK Workforce Solutions team has special knowledge to align retail organizations with their customers needs. Our consultants deliver expert advice and strategic direction on communications, team management, business processes and tools as well as the ability to execute these activities.
Scott Knaul


Chief Executive Officer

As the CEO and founder of SMK Workforce Solutions, Scott’s mission was to create an organization focused on helping retailers deliver a consistent customer experience in all of their stores, every day.  Scott is responsible for setting the vision for SMK, leading the organization’s strategic services and building client and partner relationships to drive value for our clients. Scott started his career as a college intern with JC Penney and has been recognized for a host of breakthrough initiatives during his tenure with major retailers including Federated Department Stores, Victoria’s Secret and Ann Taylor. In the past five years Scott has worked with numerous retailers in all sectors of the market to drive operational excellence and deliver a consistent customer experience. He has worked with companies such as Polo, Target, Sears, American Eagle, Family Dollar, Levi’s and Tiffany and Company. Scott is highly respected by his peers and clients alike for his deep understanding of the retail landscape and his ability to deliver results. Over the past few years Scott has contributed his time and attention to helping Children’s Specialized Hospital of New Jersey as well as the St. Jude’s Children’s Research Hospital. Scott and his wife live in Westfield, New Jersey and are the proud parents of two talented daughters. When not hard at work, Scott is hard at play, cheering on his beloved Ohio State Buckeyes or practicing his jiu-jitsu and P90X. Scott is also obsessed with all things Disney, so in his rare time off you can find him in a Disney park or resort with his family somewhere around the globe. LinkedIn

Anne MacKenzie Kotraba


Global Retail Strategist

Anne is a retail veteran with experiences at some of the world’s most recognized brands.  Her experience and leadership allows her to support her clients through multiple layers of detailed project implementations.

Anne began her career as a Legislative Assistant on Capitol Hill in the House of Representatives. She spent almost four years on the Hill prior to making her transition to retail. Passionate about strong brands, Anne worked for Coach in various field leadership roles for five years. Acknowledging her strengths in strategic communication, she spent 11 years as the Senior Director of Store Communications at Ann Taylor. She led a world-class team in the strategic development of field communication to align resources and prioritize initiatives to ensure the consistent delivery of the Brand’s client experience.

For the past three years, Anne has been utilizing her skills and knowledge of best practices 
to support clients and project teams throughout the process of retail assessment, requirements gathering, and project execution. She leverages her extensive retail background to help implement retail solutions for clients. Anne’s strong ability to identify and articulate opportunities, coupled with expert thought leadership, strategic planning and detailed organizational skills, ensure the client’s objectives are achieved.

Anne’s retail operations experience gives her a strong understanding of the challenges that retail clients face, giving her the ability to 
offer valuable project-relevant insights that help provide a smooth transition throughout a client’s customer experience initiative.

Anne currently lives in Encinitas, California where she is able to take advantage of the sun, surf and trails. When she’s not in the water waiting for a line-up, she spends time exploring the world. She’s spent extensive time traveling in Europe, Africa, the Middle East and Asia. Anne’s passion for cultural immersion inspired her to participate on a Global Build for Habitat for Humanity in Angkor Wat, Cambodia.


Erin Oldershaw


 Global Retail Strategist

Erin is an experienced retail operations executive with the proven ability to assess retail processes and guide companies through a host of transformational initiatives.

Erin spent three years as the Director of Internal Communication at Warnaco overseeing the execution of multiple global initiatives as well as developing and leading the global Charitable Giving Platform.

Prior to Warnaco, Erin built her retail career at Ann Taylor where over the course of nine years she moved from field roles into corporate leadership.  Erin was instrumental in delivering several ground breaking initiatives from the development of a Leadership Development Platform that was recognized as one of the best in the retail industry to the successful implementation of a Workforce Management program that achieved extremely positive results in both metrics and adoption.

She is skilled at identifying efficiency opportunities and applying proven strategies to implement successful retail solutions. Erin’s strengths in strategic communications
 and change management drive collaboration and adoption across enterprise companies.

Erin is passionate about understanding the brand and building programs to support the customer experience. Erin’s focus is anticipating the client’s needs throughout a multifaceted project and delivering a high level of service to ensure all stakeholders are informed and satisfied.

Erin is proud graduate of the University of North Carolina at Chapel Hill and this Tar Heel currently lives in New Jersey close enough to enjoy the beach with her husband and three beautiful children.

Erin remains committed to raising funds for non-profit organizations and is active with Cycle for Survival, Big Brothers, Big Sisters and serves on the foundation for her local hospital.  Erin enjoys spending time with her family and when not with them she’s devoted to her regimented spin classes.