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OPERATIONAL ASSESSMENT

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This is the foundation of our process and is critical for identifying the right strategy to support each client. The Operational Assessment is an in-depth review of the current state of business processes, systems and tools to analyze areas of opportunity and identify gaps according to industry benchmarks. We use store and site visits, workshops with Subject Matter Experts and Field Leaders to conduct an in-depth Business Process Analysis.

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The Operational Assessment allows us to deliver a thorough business evaluation that identifies areas of opportunities in terms of efficiencies and effectiveness of store processes to improve operational performance and execution in order deliver a better and more consistent customer experience. Deliverables may include Benchmarking Analysis with current state, industry best practice and opportunities, Score Card, Strategic Vision, Road Map and Business Case with ROI analysis.

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