Customer Experience — Trader Joe’s, Costco Outdo Amazon in Satisfying Customers

By March 12, 2019 Featured

“One factor in this widespread decrease in retail customer satisfaction, the report found, is poor customer service. With low unemployment usually accompanied by greater employee turnover, retailers must find and train new employees and deal with staff shortages, which in turn affect the companies’ ability to provide superior customer service.”

How can you impact the in-store customer experience? Making sure that you have enough of the right employees on the floor to service them.

Read more from Progressive Grocer’s article here >>

Tracey Wells-Schneps

Author Tracey Wells-Schneps

More posts by Tracey Wells-Schneps

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