June 17, 2019

Industry News — The unicorns of retail

June 16, 2019

Industry News — Truck drivers, port workers call on Lowe’s to ‘clean up’ supply chain

June 15, 2019

Industry News — J. Crew to shutter 20 flagship, outlet stores

June 14, 2019

Tech Talk — LVMH creates blockchain platform to track luxury goods

SMK is a consulting firm uniquely focused on the Customer Experience across all channels. Comprised of former retail, hospitality and services executives and pioneering process innovators, the SMK Workforce Solutions team has special knowledge to align organizations with their customer’s needs. From focused advice on communications, team management, scheduling, business processes and tools, we partner with clients in creating and executing a consistent customer experience.


Global Assessment


Labor Model Development


Change Management & Training


Project Management


Technology Solution Selection


Solution Build


Testing Services & Support


Driving the Associate
with WorkJam

June 27, 2018
Erin Oldershaw

Thoughts from the
2018 Retail Innovation

May 4, 2018
Erin Oldershaw

Home Depot Just Had One
of the Most Stellar
Quarters of Anyone in Retail

June 27, 2018
Erin Oldershaw