February 21, 2019

Tech Talk — Square Space to be challenged by the launch of TSYS’ Vital POS

February 20, 2019

Industry Change Makers –Puma steps up social justice mission with Meek Mill

February 19, 2019

Industry News — Amazon pushes for companies to develop exclusive brands for its platform

February 12, 2019

Tech Talk — Warby Parker launches AR tool for virtual try-on

SMK is a consulting firm uniquely focused on the key retail proposition of the Customer Experience across all retail channels. Comprised of former retail executives and pioneering process innovators, the SMK Workforce Solutions team has special knowledge to align retail organizations with their customers needs. From focused advice on communications, team management, scheduling, business processes and tools, we partner with retailers in creating and executing a consistent customer experience.


Global Assessment


Labor Model Development


Change Management & Training


Project Management


Technology Solution Selection


Solution Build


Testing Services & Support


Driving the Associate
with WorkJam

June 27, 2018
Erin Oldershaw

Thoughts from the
2018 Retail Innovation

May 4, 2018
Erin Oldershaw

Home Depot Just Had One
of the Most Stellar
Quarters of Anyone in Retail

June 27, 2018
Erin Oldershaw