May 22, 2019

Tech Talk — Nike aims for perfect shoe fit with tech rollout

May 21, 2019

Tone from the Top — 8 proven habits for ultimate success

May 20, 2019

Spotlight on SMK Employee — Christine Eastburn

May 18, 2019

Industry News — Booming jobs market is leaving the retail industry behind

SMK is a consulting firm uniquely focused on the Customer Experience across all channels. Comprised of former retail, hospitality and services executives and pioneering process innovators, the SMK Workforce Solutions team has special knowledge to align organizations with their customer’s needs. From focused advice on communications, team management, scheduling, business processes and tools, we partner with clients in creating and executing a consistent customer experience.


Global Assessment


Labor Model Development


Change Management & Training


Project Management


Technology Solution Selection


Solution Build


Testing Services & Support


Driving the Associate
with WorkJam

June 27, 2018
Erin Oldershaw

Thoughts from the
2018 Retail Innovation

May 4, 2018
Erin Oldershaw

Home Depot Just Had One
of the Most Stellar
Quarters of Anyone in Retail

June 27, 2018
Erin Oldershaw