October 13, 2018

Retail Leader: Mobile app payment – is this the wave of the future?

October 10, 2018

Retail Leader: Retailers’ holiday hiring headache just got worse

October 4, 2018

Retail Leader: NRF Forecasts Holiday Sales Surge

September 25, 2018

SMK Workforce Solutions Announces New Hire Christine Eastburn

SMK is a consulting firm uniquely focused on the key retail proposition of the Customer Experience across all retail channels. Comprised of former retail executives and pioneering process innovators, the SMK Workforce Solutions team has special knowledge to align retail organizations with their customers needs. From focused advice on communications, team management, scheduling, business processes and tools, we partner with retailers in creating and executing a consistent customer experience.


Global Assessment


Labor Model Development


Change Management & Training


Project Management


Technology Solution Selection


Solution Build


Testing Services & Support


Driving the Associate
with WorkJam

June 27, 2018
Erin Oldershaw

Thoughts from the
2018 Retail Innovation

May 4, 2018
Erin Oldershaw

Home Depot Just Had One
of the Most Stellar
Quarters of Anyone in Retail

June 27, 2018
Erin Oldershaw